Support
We answer support requests within one business day.
Contact
Email hello@leappast.com. Include your company name, the email you log in with, and a screenshot if possible — it helps us answer faster.
Frequently asked
How do I log in?
You need four things, all given to you by your company administrator:
- The company short name (e.g.
acme) - The shared company password
- Your personal email
- Your personal password
I forgot my password.
Ask your company administrator to reset it, or use the reset link on the sign-in screen if your company has email enabled.
The app says my account isn't set up yet.
Non-admin accounts must be granted access by an administrator before they can sign in. Ask your administrator to finish setting up your account.
How do I attach a photo to a fix?
On the "Share a fix" screen, tap the camera icon next to the text box. You can take a new photo or choose one from your library. The server reads any text on the photo automatically (OCR), so writing on a screen or label becomes searchable.
Who can see the content I post?
Only people at your company. Your company's admins can see everything your team posts; other members see what's shared with them. No other company on the platform can see anything you post.
Why did an answer mention "general best practice"?
When your company hasn't uploaded a document or recorded a fix that matches your question, the assistant falls back to general knowledge and labels it clearly. Always verify those steps with an experienced team member before acting on them.
Status & outages
If something looks down, email hello@leappast.com and we'll get back to you quickly.